Refund policy

Return & Refund Policy

We have a 7 day return policy, which means you have up to 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused or unworn, with tags when applicable, and in its original packaging. You will also need your receipt or proof of purchase.

Starting a Return

To request a return, please contact us at shopeverstock26@gmail.com before sending your item back.

If your return is approved, we will provide return instructions and the appropriate return address. Please do not send products to the address shown on the original shipping package unless we specifically instruct you to do so. Return locations may vary depending on the product and fulfillment location.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible at shopeverstock26@gmail.com so we can evaluate the issue and make it right.

Please include your order number, a description of the issue, and photographs of the item and packaging when applicable.

Non-Returnable Items

Certain types of items cannot be returned for health, hygiene, safety, or other reasons. These may include perishable goods, personalized or custom-made products, personal-care items once opened or used, and other products that cannot reasonably be resold after use.

We also do not accept returns of gift cards.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like a different item, please contact us first. When appropriate, the fastest way to receive a replacement may be to return the original item and place a new order after the return has been approved.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed. Whether return shipping costs are covered by ShopEverstock will depend on the reason for the return.

If an item is confirmed to be defective, damaged, or incorrect, we will work with you on an appropriate resolution. For returns due to a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please remember that your bank or credit card company may require additional time to process and post the refund.

Shipping charges, when applicable, may be non-refundable unless the item was defective, damaged, incorrect, or otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at shopeverstock26@gmail.com. We cannot guarantee cancellation after an order has entered processing or fulfillment.

Questions

For questions regarding returns or refunds, contact:

ShopEverstock
shopeverstock26@gmail.com